You will need to contact us if you would like to cancel a payment on your account. Please note that we are only able to cancel payments that have not started processing and cannot cancel payments sent through the mail.

Cancellations are not a guarantee and any cancellation must be received at least 3 business days prior to the scheduled debit date to be effective. Additionally, if the payment is part of an AutoPay schedule, we will need to turn off all AutoPay debits to process the request.

You are able to turn off AutoPay and make edits to your AutoPay settings on your dashboard.