How can I cancel a payment?

You will need to contact us if you would like to cancel a payment on your account. Please note that we are only able to cancel payments that have not started processing and cannot cancel payments sent through the mail.

Cancellations are not a guarantee and any cancellation must be received at least 3 business days prior to the scheduled debit date to be effective. Additionally, if the payment is part of a recurring payment schedule, we will need to turn off all recurring debits to process the request.

You are able to turn off recurring payments and make edits to your recurring payment settings on your dashboard.

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