Overview

AutoPay makes managing your loan easier by ensuring payments are made automatically and on time each month. However, if you prefer to make manual payments, you have the option to turn off AutoPay at any time.

How to Turn Off AutoPay

✔ Log into My Account and select the loan account you want to update.
✔ Navigate to the Payments section and select Edit AutoPay.
✔ Confirm your selection to switch to manual payments.

📌 Need Help? You can also contact our customer support team to update your payment preference to manual ACH or check payments.

Important Considerations When Turning Off AutoPay

✔ If you have an upcoming AutoPay payment, you must request cancellation at least 3 business days in advance.
✔ Same-day AutoPay cancellations cannot be made from your dashboard—contact us for assistance.
✔ You are still responsible for making payments on time each month to avoid late fees and credit reporting impacts.

Why Keeping AutoPay On Can Benefit You

✔ Ensures On-Time Payments – Avoids missed payments and potential late fees.
✔ Reduces Hassle – No need to remember due dates or manually initiate payments.
✔ Helps Protect Your Credit Score – Consistent on-time payments contribute to a positive credit history.

Next Steps

If you decide to turn off AutoPay, make sure to schedule manual payments in advance to stay on track with your loan repayment.

📌 Related Articles:

• Setting Up and Managing AutoPay

• How to Schedule a Payment

• Managing Financial Hardship: What to Do If You Can’t Make a Payment