Overview
We know that unexpected disasters can create financial challenges. If you've been affected by a declared natural disaster, we may be able to offer temporary relief to help ease your financial burden. This guide explains potential relief options and how to request assistance.
Note: If you are in an active bankruptcy you will need to seek relief through your attorney or trustees.
Available Relief Options
Depending on the disaster and your situation, you may be eligible for one or more of the following relief measures:
1️⃣ Fee Waivers
- No late fees or ACH fees will be assessed during the relief period.
2️⃣ Credit Reporting Adjustments
- No new delinquent information will be reported to credit agencies during the relief period. The account status prior to the disaster will be reported. If the account was current before the disaster, it will continue to be reported as current, even if no payments are made. However, payments remain due and owed.
- Payments are still required, and accounts may become delinquent if no payments are made. Accounts may charge off if they become more than 121 days past due, though no new delinquency will be reported during the relief period.
- Accurate credit reporting will resume after the relief period ends.
3️⃣ Hardship Plan Eligibility Adjustment
- Refer to the financial hardship help center article for more information on hardship plans.
How to Request Assistance
If you've been impacted by a natural disaster and need relief, follow these steps:
1️⃣ Contact Upstart
- Reach out to our support team as soon as possible to discuss your situation.
2️⃣ Provide Necessary Information
- Be ready to share details about how the disaster has impacted you, including your location and any relevant documentation if required.
3️⃣ Review Available Options
- Our team will assess your situation and discuss the relief options that may be available to you.
📌 Important Considerations
✔ Payments are still due during the relief period, even if they are not reported delinquent.
✔ Depending on the terms of your loan agreement ,interest may continue to accrue on outstanding balances.
✔ If you’re facing long-term financial hardship, additional options may be available to help manage your loan.
Need Help?
If you have questions or need assistance, visit our Help Center or contact Upstart Support.