What should I do if I’m having financial difficulties, and I can’t make my loan payment?

If you are experiencing hardship and cannot pay, please contact us immediately through this link, or by calling our support line directly at 1-855-438-8778. 

If you are unable to pay, we may be able to work on an alternative payment plan that will avoid additional fees or penalties. Upstart offers hardship assistance plans that private student loan borrowers may be eligible for:

  • Deferring 1 month’s payment
  • Reducing 2 month’s payment by 50%

You may qualify for additional repayment arrangements. To apply please log in to your account or contact us at 1-855-438-8778 to learn more.

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