Overview

If you've installed the Upstart mobile app on your iPhone or Android Phone, you may receive push notifications related to your account, application status, or general reminders. This article explains how to enable, disable, or customize push notifications using either the app or your device settings.

What Are Push Notifications?

Push notifications are alerts sent by the Upstart app to your device's home screen or notification center (iPhone) or notification shade (Android). These may include:

• Reminders to complete your loan application
• Payment confirmations
• General account alerts

📌 Important: Push notifications are supplemental and separate from SMS messages, emails, and required servicing communications. Required servicing communications, such as statutory notices, will continue to be sent via your preferred communication channel. 

Disabling push notifications will not stop required messages delivered via other channels.

How to Manage Push Notifications

✅ Option 1: From the Upstart App (iPhone and Android)

1. Open the Upstart app on your iPhone
2. Tap the profile icon in the top-right corner
3. Select Settings → Push Notifications
4. Toggle the switch to enable or disable notifications:
   1. Green = Enabled
   2. Gray = Disabled

Changes take effect immediately.

✅ Option 2: From Your Device Settings

On iPhone

1. Open the Settings app
2. Scroll down and tap Upstart
3. Tap Notifications
4. Use the switch at the top to Allow Notifications, or toggle off to disable

You can also customize:

• Banner style
• Sounds
• Badge icon appearance

On Android

1. Open the Settings app
2. Tap Apps (some phones call this Apps & notifications)
3. Tap Upstart. If you do not see it, tap See all apps first.
4. Tap Notifications
5. Turn on the Allow notifications switch, or turn it off to disable

Shortcut: Press and hold the Upstart app icon on your home screen, tap App info, then tap Notifications.

You can also customize:

• Banner style
• Sounds
• Badge icon appearance

Menu names vary by phone maker and Android version. On Android 13 and later, the app asks for notification permission the first time you open it. If you tapped Don't allow, use these steps to turn notifications on.
 

📌 Privacy Tip:

To prevent notification previews from appearing on your lock screen, refer to Apple instructions for your specific iOS here. On Android, open Settings → Notifications → Notifications on lock screen, or refer to your phone maker's instructions for your Android version.