Overview

AutoPay is a convenient way to ensure your loan payments are made on time each month, helping you avoid late fees and keeping your loan in good standing. By enrolling in AutoPay, your payments will be automatically deducted from your bank account on your chosen payment date.

This guide explains how to set up, edit, or cancel AutoPay, what happens if a payment fails, and how retry payments work.

Please note: If you are in an active bankruptcy, AutoPay functionality may not be available.

1. How to Set Up AutoPay

To enroll in AutoPay, follow these steps:

1. Log into your Upstart account at Upstart.com.
2. Navigate to the Scheduled Payments section.
3. Select Set Up AutoPay and enter your bank account details.
4. Choose your payment date (based on available options).
5. Confirm your selection and save your changes.

💡 Note: Payments are automatically deducted each month on the selected date. Ensure your account has sufficient funds to avoid unsuccessful transactions.

2. Managing AutoPay Settings

If you need to make changes to your AutoPay settings, you can:

• Change Your Payment Date: If you want to adjust your AutoPay date, go to Scheduled Payments and select a new date (if available).
• Update Your Bank Account: If you need to switch bank accounts, add a new payment method and select it for AutoPay.
• Cancel AutoPay: If you prefer to make manual payments, you can disable AutoPay at any time.

💡 Tip: Changes to AutoPay may take up to 3 business days to process, so plan ahead if you need to adjust your payment schedule.

3. What Happens If an AutoPay Transaction Fails?

If an AutoPay payment is unsuccessful, it will be automatically retried unless the failure was due to the bank account being closed.

• You will receive an email notification explaining why the payment failed.
• The email will include the date of the retry payment, the amount, and any applicable ACH fees.
• The retry payment cannot be edited, so if the new date does not work for you, you must contact customer support for assistance.
• If you make a one-time payment before the retry date, the retry payment will be canceled automatically.

💡 Note: If your bank account has been closed, AutoPay will not retry, and you will need to update your payment method to avoid late fees.

4. Benefits of Using AutoPay

• Never Miss a Payment – Payments are made automatically on time, reducing the risk of late fees.
• Stay on Track with Repayment – AutoPay helps you stay consistent with your loan schedule.
• Simplify Loan Management – No need to log in each month to make a payment manually.

💡 Tip: Even with AutoPay enabled, you can still make additional or early payments to pay off your loan faster.

5. How to Confirm Your AutoPay Enrollment

To check whether AutoPay is enabled:

1. Log into your Upstart account.
2. Go to Scheduled Payments and look for your AutoPay status.
3. If AutoPay is active, you will see your payment method and next scheduled payment date.

If AutoPay is not enabled, follow the steps above to set it up or make manual payments instead.

Next Steps

Enrolling in AutoPay is an easy way to stay on top of your loan payments and avoid unnecessary fees. If you need to make changes, you can update your payment date or bank account at any time.

📌 Related Articles:

• Making Additional or One-Time Payments