Overview

We know that unexpected events can create financial challenges. If you've been affected by a significant disaster or widespread unforeseen event that causes temporary financial harm, we may be able to offer temporary relief to help ease your financial burden. This guide explains potential relief options and how to request assistance.

Note: If you are in an active bankruptcy you will need to seek relief through your attorney or trustees.

Available Relief Options

Whether you were impacted by a disaster or a government shutdown, the same relief options are available:

1. Fee Waivers
   1. No Late fees, Check fees, or Returned ACH fees will be assessed during the relief period.
2. Credit Reporting Adjustments
   1. No new delinquent information will be reported to credit agencies during the relief period.
      The account status prior to the event will continue to be reported. 
      1. For example, if your account was current before the disaster, it will continue to be reported as current, even if you miss payments.
   2. Accounts that would normally charge off because of the number of days past due will not charge off during the relief period.
   3. Payments are still due, and accurate credit reporting will resume after the relief period ends.
3. Hardship Plan Eligibility Adjustment
   1. If you need support beyond the temporary relief window, you may be eligible for additional hardship options. 
   2. Learn more: What should I do if I’m having financial difficulties, and I can’t make my loan payment?

How to Request Assistance

1. Contact Upstart
   1. Reach out to our support team as soon as possible to discuss your situation.
2. Provide Necessary Documentation
   1. Be ready to share details about how the disaster has impacted you, including your location and any relevant documentation by email to: servicing@upstart.com if required.
   2. Furloughed government employees will be asked to provide a recent paystub, furlough letter, or official email including the name of the government agency and the full name of the primary wage earner.
3. Review Available Options
   1. Our team will assess your situation and discuss the relief options that may be available to you.

📌 Important Considerations

• Payments are still due during the temporary relief period, even if they are not reported delinquent.
• AutoPay is not turned off automatically.  You can disable it in your Upstart My Account if needed.
• Depending on the terms of your loan agreement, interest may continue to accrue on outstanding balances.
• If you’re facing long-term financial hardship, additional options may be available to help manage your loan.