Overview

If you pay more than the remaining balance on your Upstart loan, we’ll automatically refund the extra amount. Whether it’s due to a final autopay, a mailed check, or a third-party payment, you’ll get your money back—no action required.

How Refunds Work

1. Automatic Refunds Begin After Final Payment
Once your final loan payment is received and processed, we’ll review the account for any overpayments. If we find that you’ve paid more than the amount due, we’ll issue a refund automatically.

2. Refund Timing
✔ Refunds are initiated approximately 30 calendar days after your loan is fully paid off
✔ Once processed, electronic refunds will arrive in your account within 2–3 business days and physical checks will be received within 5-7 business days.

3. Refund Method

• Default: The refund will go to your active bank account on file
• If No Bank Account is on File: A paper check will be mailed to your address

💡 Tip: If either your mailing address has changed or your your bank account has changed or been closed, please let us know as soon as possible to update your account.

Can I Request a Different Refund Method?

Of course! If you’d prefer to receive a mailed check or want to change the bank account your refund will go to, contact our servicing team with your preference. We’ll walk you through the steps to make that change.

Checking Refund Status

If you believe you’ve overpaid and haven’t received your refund after 30 days, reach out to our servicing team. We’ll check the status and confirm when to expect your funds.