If you are involved in an accident that results in damage to your vehicle with an Upstart Auto Secured loan, please contact your insurer and notify Upstart Auto Servicing by logging into your My Account and visiting the contact information section at the bottom of your loan summary. There you will find the correct phone number and email address for your loan.

Alert us as soon as possible so that we may begin working with your insurance provider to assess the damage. Should your insurance provider determine the damage to be a total loss, the estimated value of the vehicle will be sent directly to Upstart, where it will be applied to your loan.