Overview

Keeping your contact information up to date ensures you receive important notifications about your loan. You can update your email address, phone number, mailing address, and auto insurance details through your Upstart account or by reaching out to customer support.

How to Change Your Email Address

You can update your email directly in your My Account by following these steps:

1. Log in using your current email address.
2. Click on your name in the top-right corner and select “Account Settings.”
3. Click on “Edit Email Address” and then enter your current password and click “Continue.”
4. Enter your new email address and click “Continue.”
5. A confirmation email will be sent to your updated email address.
6. Go to your new email inbox, open the confirmation email, and click the link provided.
7. Sign in using your current password, and your email address will be updated.

How to Change Your Phone Number

You can update your phone number directly in your My Account by following these steps:

1. Log in to your account.
2. Click on your name in the top-right corner and select “Personal Info.”
3. Under Primary Phone Number, click “Add New Phone Number.”
4. Enter the new phone number you’d like to use for communicating about your account and click Continue.
5. We will text the phone number you provide to confirm your identity.  Enter the verification code sent to you and click Continue to finish updating your phone number.

Note: The new phone number cannot be associated with a business or third party (such as an employer, attorney, or debt settlement company).

How to Change Your Name

To request a name change on your loan account, you must provide two government-issued documents, showing:
 ✔ Your previous name
 ✔ Your new name

If using a marriage certificate or divorce decree, the document must include both names to be accepted.

How to Update Your Address

To update your mailing address, please contact customer support through the Contact Us section in your loan account. Be prepared to provide:
 ✔ Your new address
 ✔ The reason for the update

Note: The new address cannot be associated with a business or third party (such as an employer, attorney, or debt settlement company).