Overview
If you need help with your loan, the best way to find the correct contact information is through your My Account dashboard. Depending on your loan product, your loan may be serviced by Upstart or one of our lending partners. To ensure you're reaching the right support team, follow the steps below to locate the appropriate contact details.
💡 Note: If your loan is serviced by a lending partner, you will be provided with a link to log into their servicing portal at the end of the loan funding process.
How to Find Contact Information for Your Loan
To access the correct customer support details for your loan:
Log in to your account at Upstart.com.
Click on the My Account section.
Select the loan you need help with.
Look for the Contact Us section at the bottom of the page.
You will see the phone number and email for customer support based on your specific loan product.
If you have multiple loans, the contact details may be different for each one. Be sure to check the specific loan you need assistance with to ensure you're reaching the right support team.
If you don't have a servicing account or can't login, reach out to us by:
- Calling us at 1-855-451-6753 M-F 5am-6pm PST. Weekends 7am-3:30pm PST.
- Sending us an email at servicing@upstart.com.
You can find additional contact information on our contact page. We'd love to hear from you!
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