If we do not receive your payment by your monthly due date, we will contact you to provide a reminder. You have within 15 days from your payment due date before any fees are assessed. If any monthly payment is made outside of the grace period, you may be charged a late fee of 5% of the unpaid amount or $15, whichever is greater.
Please keep in mind that Upstart reports the status of your account every due date. Upon an Event of Default, we may exercise all the remedies available to us under applicable law or the Promissory note.
If you think you are going to be late on any payment, please contact us immediately through this link, or by calling our servicing line directly at 855-451-6753.
Our customer care team is here for you.