Overview

AutoPay is a convenient way to ensure your loan payments are made on time each month, helping you avoid late fees and keeping your loan in good standing. By enrolling in AutoPay, your payments will be automatically deducted from your bank account on your chosen payment date.

This guide explains how to set up, edit, or cancel AutoPay, what happens if a payment fails, and how retry payments work.

Please note: If you are in an active bankruptcy, AutoPay functionality may not be available.

How to Set Up AutoPay

On a computer:

1. Log in to your Upstart My Account.
2. Locate the AutoPay section on the left-hand side of the screen.
3. Click Set Up AutoPay Now.
4. Choose your payment preferences, then select Schedule Payments to complete enrollment.

On the Upstart mobile app (iOS only):

1. Log in to the Upstart mobile app.
2. Tap your loan card.
3. Select Manage AutoPay.
4. Choose your payment preferences, then tap Schedule Payments to complete enrollment.

💡 Note: Payments are automatically deducted each month on the selected date. Ensure your account has sufficient funds to avoid unsuccessful transactions.

Edit AutoPay Settings

To make changes to your AutoPay settings, select the Edit AutoPay button under the Payments section. From there you can:

• Change Your Payment Date: Choose from additional available dates for your payments to be withdrawn from your bank account.
• Update Your Bank Account: You can add a new bank account or switch to a different bank account from the Edit AutoPay settings.
• Cancel AutoPay: If you prefer to make manual payments, you can disable AutoPay at any time by selecting the “Turn Off AutoPay” button.

💡 Tip: Changes to AutoPay may take up to 3 business days to process, so plan ahead if you need to adjust your payment schedule.

What Happens If an AutoPay Transaction Fails?

If an AutoPay payment is unsuccessful, it will be automatically retried unless the failure was due to the bank account being closed.

• You will receive an email notification explaining why the payment failed.
• The email will include the date of the retry payment, the amount, and any applicable ACH fees.
• The retry payment cannot be edited, so if the new date does not work for you, you must contact customer support for assistance.
• If you make a one-time payment before the retry date, the retry payment will be canceled automatically.

💡 Note: If your bank account has been closed, AutoPay will not retry, and you will need to update your payment method to avoid late fees.

Benefits of Using AutoPay

• Never Miss a Payment – Payments are made automatically on time, reducing the risk of late fees.
• Stay on Track with Repayment – AutoPay helps you stay consistent with your loan schedule.
• Simplify Loan Management – No need to log in each month to make a payment manually.

💡 Tip: Even with AutoPay enabled, you can still make additional or early payments to pay off your loan faster.

How to Confirm Your AutoPay Enrollment

To check whether AutoPay is enabled:

1. Log into your My Account or the Upstart mobile app.
2. Go to the Payments section and look for your AutoPay status.
3. If AutoPay is active, you will see the next scheduled payment with AutoPay as the payment method, the next scheduled payment date, and the projected payment amount.
4. You can also tell if AutoPay is active if you do not have the option to “Set Up AutoPay Now” and you do have the “Edit AutoPay” option.

If AutoPay is not enabled, follow the steps above to set it up or make manual payments instead.

Next Steps

Enrolling in AutoPay is an easy way to stay on top of your loan payments and avoid unnecessary fees. If you need to make changes, you can update your payment date or bank account at any time.