Why weren't you able to retrieve my credit report?


The initial credit inquiry we do when you initially apply is based on your name, address, and date of birth. If there are any mistakes in these factors, we may not be able to get your credit information. Please make sure that there are no spelling mistakes or other errors for these entries. We will also not be able to retrieve a credit report if you have ever place a fraud alert or freeze on your credit report.



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